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Case Study
Customer Success Story-MR. DIY

How MR. DIY India Achieved

2X Efficiency and 100% Digitization with HROne

We began in 2019 as a Malaysia-based organization, now boasting over 2500 stores globally, primarily in Southeast Asia. Despite facing challenges like the impact of COVID, we have rapidly expanded, reaching 165 stores within the last one and a half years, with an average growth rate of 8 to 10 stores per month. Our vision is to become one of the largest home improvement retailers in the world, aiming for 500 stores in India.

100%

Increase in attendance accuracy across 165 stores

50%

Reduction in payroll processing time

85%

Decrease in task addressing TAT

Challenges

What challenges MR. DIY faced before HROne and what exactly were their requirements for an HRMS

Due to 80% of staff working in stores, we required a mobile-friendly system for easy access. With 165 stores spread across various cities, we required a system that can adapt to the challenges of a fast-growing and diverse environment.
We were facing high costs and inflexible processing timelines with outsourced payroll. Payroll processing time was extensive, taking up to 10 days.
We faced delays in solving problems across departments due to a lack of a centralized system. It would take a significant number of days to address one issue.

Location

Headquarters in Thane, Mumbai, India

Industry

Retail

Employees

2500

We chose HROne because it perfectly aligned with our vision for a user-friendly HRMS. Its simplicity, strong backend support, mobile-friendliness, and ability to scale in a non-traditional retail environment surpassed our expectations, delivering efficiency and compliance.

Yogesh Somani

HR Head, MR. DIY

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Solutions

The HROne Impact

Mobile App—100% increase in attendance accuracy.

HROne efficiently handled attendance for our 165 stores across different regions and with diverse shift patterns. Geotagged and geofence ensures the accuracy of attendance. OD and attendance regularization handled the payroll issues.

Payroll Module—50% reduction in payroll processing time.

We transitioned from outsourced to in-house payroll. It saved us costs and provided flexibility in processing timelines. We found a significant reduction in payroll processing time, from 10 days to 5-6 days

Helpdesk Module—More than 50% decrease in task addressing TAT.

Improved overall TAT (Turnaround Time) for issue resolution. Departments like IT, Maintenance, and Marketing successfully used the helpdesk. The tasks that used to linger for half a month or so are now being addressed in just a few days

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It's Time To Shape Futures.