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Say goodbye to disturbance. Our Helpdesk Ticketing System enables you to solve every issue in a minimum of time.
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1,650+ Reviews | 4.8
600+ Reviews | 4.9
Enhance your employee’s experience by letting them raise tickets and getting them resolved.
In addition to assigning multiple ticket holders to a single ticket, you can even determine the ticket holders based on the priority of the ticket. This helps ensure that the right individuals are involved in addressing and resolving the ticket efficiently.
If a ticket remains unresolved within the defined time, we have proper TAT and SLAs in place. These include an escalation matrix that automatically escalates tickets in the event of non-redressal, ensuring prompt attention and resolution.
Yes, there is a chat option available for ticket resolution in HROne Ticketing System. Employees can communicate with the resolver through the ticket, and agents can use canned messages to save time and provide efficient support
You always have the option to reopen closed tickets if you are unsatisfied with the resolution. This allows for further investigation and re-evaluation to address any unresolved issues or concerns.
Employee satisfaction is measured through feedback and ratings received from employees regarding the solution provided through the Helpdesk management system.
Yes, employees can rate the agent based on the effectiveness of the solution provided.
Top agents are badged the most based on their performance, integrated with Performance and Payroll software for reward and recognition.
Yes, you can monitor ticket ageing to see how long tickets remained unresolved in HROne Helpdesk System.
Now featuring a built in Voice-Powered Employee AI Agent Your Everyday Task Companion.
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Check now HROne helps to create a highly engaged work environment.
HR Ticketing system helps HR to resolve grievances in no time and improve performance.
Ramesh Bypurredy
Assistant HR, Pena4 Tech Solutions
Robust Ticketing System. Save time by resolving employees' queries on time and improve their experience.
Rakesh
HR Operations, Volopay
The ticket resolution system improves grievances. 24 hours SLA met. Immediate solution.
Nandini Vijasama
HR Director, MMS Holdings Pvt. Ltd.
Helpdesk is helping in timely resolution and offer insights to HR to create policies.
Amulya MS
HR Head, Utthunga
56+ Reviews | 4.7
36+ Reviews | 4.6
Eliminate data fragmentation and automate HR processes, freeing up more time to focus on resolving issues effectively.
Unlock HR potential with streamlined and secured HR documents’ creation and easy verification. Also, boost up your employee branding with shareable documents – HR excellence awaits!
Experience hassle-free background checks for candidates, manage up to 19 verifications, and ensure HR/ISO compliance effortlessly.
Empowering you with the ultimate HROne and Pine Perks integration, so you can run your end-to-end reward and gifting system on autopilot to attain level-one employee engagement.
Unlock the power of easy and quick financing for your employees. Fulfil their aspirations and emergent needs by offering them secured loans anytime, anywhere!
Enhance your employees' financial well-being and empower them to manage their cash flow seamlessly.
India’s first and the smartest pension planning platform for your employees to plan, track & invest for strategic retirement.
Corporate learning platform that easily integrates learning with performance to drive continuous improvement and foster a culture of growth
User-friendly and intuitive interface for relevant course recommendations based on analysis of employees’ preferences and current skill assessment.
Boost efficiency with tailored add-ons for unique helpdesk needs.
Outsource end-to-end payroll management to experts and ensure timely payroll processing, tax deductions, and compliance with tax regulations.
Communicate instantly and conveniently all employees’ and candidates’ concerns without having to be there, from anywhere- anytime.
Get all notifications directly on teams without having to log in to your HROne app and provide an extraordinary experience to your employees.
HROne Manages Work Modes So, You can Ensure Work-Life Balance Let you people feel the freedom of dynamic work environment and schedules-with HROne
Get deeper trends understanding for future decisions with pictorial representation of data in various formats.
Get a unique code generator to identify each employee. Make informed decisions regarding recruitment, training, and workforce development.
10+ modules and 127+ customizable workflows
Get the freedom to configure your HRMS to cater organisational needs
Make faster and better hiring possible and enhance candidate experience
Take control of your employee journey at each stage from entry to exit in your workplace
Simplify attendance and leave management with integrated HRMS systems
Ensure compliant, error-free and timely payroll management without hassles
Leave no room of double entry and fraud with structured and effortless expense system
Create high performing teams by smart goal mapping and transparent reviews
Leave no room for unaccounted assets by mapping the whole asset lifecycle on a well-structured system
Amplify human interactions, work happiness and boost morale of your workforce
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What is helpdesk management software?
Helpdesk management software is a tool designed to streamline and automate the process of handling customer support and service requests. It helps in organizing, tracking, and resolving customer issues efficiently.
What are the benefits of using helpdesk management software?
Helpdesk management software offers several benefits, such as improved customer satisfaction, enhanced productivity, better issue tracking and resolution, streamlined communication, and efficient collaboration among support teams.
How does helpdesk management software work?
Helpdesk management software typically includes features like ticket management, knowledge base, ticket assignment and escalation, customer communication channels, reporting and analytics, and integration with other systems. It helps in capturing, prioritizing, and resolving customer queries or issues in a systematic manner.
Can helpdesk management software be customized to fit specific business needs?
Yes, many helpdesk management software solutions offer customization options to tailor the system to specific business requirements. This allows businesses to adapt the software to their unique workflows and processes.
Is helpdesk management software suitable for small businesses?
Yes, helpdesk management software can be beneficial for small businesses as it helps in efficiently managing customer support requests, improving response times, and organizing customer interactions. It can scale as the business grows and handle increasing support demands effectively.
How can helpdesk management software improve customer satisfaction?
Helpdesk management software improves customer satisfaction by ensuring timely responses to support requests, centralizing customer information for quick access, providing self-service options through knowledge bases, and tracking and resolving issues efficiently.
Can helpdesk management software integrate with other business systems?
Yes, many helpdesk management software solutions offer integrations with other business systems such as CRM (Customer Relationship Management), email clients, project management tools, live chat platforms, and more. This enables seamless information exchange and enhances overall workflow efficiency.
Is training required to use helpdesk management software?
Helpdesk management software is designed to be user-friendly, but some level of training may be required to fully utilize its features and maximize efficiency. Most software providers offer training resources, tutorials, and customer support to assist with onboarding and usage.
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