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Case Study
Client fia

300+ Employees Across 46000+ Villages

How did the leading Fintech FIA Global Transform HR with HROne?

Launched in 2012 with the vision of transforming lives at the bottom of the pyramid, FIA Global is a market leader in the financial inclusion and fintech space, serving over 50 million customers. It partners with 50+ financial institutions to deliver digital payment and lending services at a massive scale of INR 90 Crore+ transactional value daily.

75%

Reduction in Payroll Processing Costs

Jump in Employee Engagement Scores

100%

On-time Completion of Performance Management Cycles

Challenges

FIA’s frontline workforce operates in rural areas across India making banking services accessible to underserved communities,

Tracking 250+ field employees spread across 712 districts daily was a tremendous challenge.
Spreadsheet-based performance tracking and ad-hoc email-based manager approvals resulted in communication inefficiencies and low engagement.
Outsourced payroll management did not deliver real-time support leading to delays in query resolutions.

Location

All States & UTs across India

Industry

Financial Inclusion, Fintech, Microfinance

No. of employees

300+

With HROne, our employees now see the HR function as more friendly, personalized, and professional. An impeccable product-to-process fit and exceptional customer support make HROne a valued partner in our transformation journey.

Mr. Rajeev Kumar Jha

Vice President- HR

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Solutions

With HROne, FIA global has real-time visibility of its workforce productivity and automated workflows to maximize it,

The Inbox For HRTM ensures no task gets delayed with the subtle reminders it gives daily. It’s like a daily to-do list.

Automated performance management has enabled better visibility for managers and prompt feedback for employees.

FIA has now insourced and automated the payroll process end-to-end in-house delivering timely payouts and real-time query support.

Ready to

Build happier workplaces by spending less time on HR operations and more time on human interactions & people processes

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Best Software
Awards 2026

People's Playbook. Monthly Workshops.
Biweekly Peer Huddles. In person Meetups.

You've Filled Enough Forms.
It's Time To Shape Futures.