300+ Employees Across 46000+ Villages
How did the leading Fintech FIA Global Transform HR with HROne?
Launched in 2012 with the vision of transforming lives at the bottom of the pyramid, FIA Global is a market leader in the financial inclusion and fintech space, serving over 50 million customers. It partners with 50+ financial institutions to deliver digital payment and lending services at a massive scale of INR 90 Crore+ transactional value daily.
75%
Reduction in Payroll Processing Costs
Jump in Employee Engagement Scores
100%
On-time Completion of Performance Management Cycles
Challenges
FIA’s frontline workforce operates in rural areas across India making banking services accessible to underserved communities,
- Tracking 250+ field employees spread across 712 districts daily was a tremendous challenge.
- Spreadsheet-based performance tracking and ad-hoc email-based manager approvals resulted in communication inefficiencies and low engagement.
- Outsourced payroll management did not deliver real-time support leading to delays in query resolutions.