Selecting HR software is a big investment – the chosen tool should help the HR team and improve the organisation’s productivity. However, it does not stop at the point after choosing the software.
It is the quality of after-sales service that remains a major justification for the long-run success of such investment. Effective after-sales service guarantees that your HR software is relevant to your organisation’s requirements and deals with HRM issues.
In this blog, we will examine the key features of After-Sales Service for HR Software, and how they contribute to business efficiency and employee satisfaction.
Index
Why Is After-Sales Service Crucial for HR Software?
Ongoing support is essential to ensure that existing HR software is functional and can manage HR requirements. Whether it’s solving unexpected issues, enhancing the product to respond to new challenges or offering support at the time of upgrades, After-Sales Service can define or disturb the software.
Lack of HR software after-sales support results in expensive downtime, weak HR departments, and slow productivity. However, if a support system is solid and easily reachable, it will improve the user experience, prolong the software’s life, and increase the rate of return on investment.
Key Features of HR Software Support
Consider the following after-sales service features when choosing your HR software provider:
1. 24/7 Customer Support:
Many HR teams are under pressure because of the deadlines, and unexpected troubles with the software. Full-service support guarantees operations such as payroll, onboarding or even compliance do not get delayed.
Look for HRMS Software providers who are available around the clock through phone, live chat, and email as they make sure to assist you at any time.
2. Resolute Account Manager:
There should be a personal account manager who addresses your organisation’s needs by understanding its specifics.
Hire an experienced account manager who constantly contacts you to address your concerns, respond to inquiries, or recommend optimisation strategies to improve productivity based on your usage.
3. Extensive Onboarding and Training
It is also crucial during the onboarding and training processes to allow the HR team to utilise all the software features offered. Effective training relieves learning curves and increases confidence in software usage.
Check for HR software providers who offer detailed onboarding sessions, user guides, instructional videos, and live training workshops and ensure your team benefits from the software.
4. Regular Updates and Features Development
Regulations of HR compliance along with the latest technologies are rapidly evolving. Updates are essential to optimise the software functions and useful to address outdated issues.
Ensure that the chosen HR software providers agree to release updates on a regular basis according to feedback and industrial trends. This way, your HR software stays relevant to the ever-changing compliance laws and new features on the market.
5. Issue Resolution and Ticketing System
Failure to fix software problems can negatively affect vital processes in the HR department. A flexible issue resolution system is important to monitor the issues and rectify them immediately to avoid downtime.
Choosing a structured ticketing system with assured issue response time, priority-based problem solving, and visible progress tracking features guarantees prompt response.
6. Data Security and Privacy Support
Employee data maintenance is one of the HRMS customer service essentials as it protects the personal and professional data of the employees. It requires compliance support to operate legally to avoid hefty fines and data breaches.
Look for software with data security support as your employees expect secured data, security protocols, security check-ups, and compliance with certain data protection regulations. Such providers will offer you tips on the security measures to take to avoid data safety-related issues.
7. Customisable and Scalability Solutions
With the growth of organisations, the demand for Human Resource Management also increases. Hence, it is critical to underline the role of flexible software systems that adapt as the business scales up.
It’s best to enrol with HRMS Software providers who have customisable features and scalability support. It could encompass features to add specific modules, compatibility with other software and programmes, and flexible access rights. Make sure your HR software eventually grows with your organisation.
8. Feedback Mechanisms
Constant feedback from the users enables providers to grasp the successes of the software as well as its shortcomings. This way, providers can also improve the service by providing feedback mechanisms.
Choose HR software providers who use Customer Feedback Frameworks like online ratings, surveys or online feedback forums. Check whether they implement those customers’ feedback to their current services.
9. Knowledge Base and Auto Support
IT Help Desks of the software should accept the HR team’s favour and provide DIY solutions to minor issues instead of waiting for assistance. Choose the one which has vast knowledge of getting a one-stop solution on their own.
Check whether the provider offers a structured knowledge base, containing FAQs, self-maintenance tips, YouTube videos, and other similar HR guidelines. It will help your teams to save time by addressing less complicated issues on their own.
10. Service Review Meetings
Scheduling periodic meetings with your provider makes it easy for your team to be aware of the software updates. You can address whether the software is serving its purpose as required by your company, and the usage changes to meet requirements based on feedback.
Select those services that provide periodic review meetings to address your complaints and propose changes based on the software’s performance analysis.
Conclusion
The after-sales service support is key to the success of the HR software since it offers maintenance support to remain relevant in an organisation’s functioning. The key features explained above liberate HR teams to focus on what they do best – effective organisational management. When looking for new HR software, check for these after-sale service factors to fully benefit from your purchase.
Are you looking for such superior HR software with extensive after-sales support? Check out HROne’s HR solutions with HRMS Software Pricing here.