How do I handle a conflict between two employees on the same team?

Address a conflict between two team members early, privately, and impartially before it affects the wider team. Speak with each person separately first to understand their perspective, then — where appropriate — facilitate a structured conversation between them focused on the specific issue and a path forward rather than on blame.

Stay neutral, focus on observable behaviours and their impact rather than personalities, and help both parties agree on concrete expectations for working together. Document the discussion and any agreed actions, and follow up to confirm the resolution holds. If the conflict involves misconduct, harassment, or a policy breach, it moves beyond informal mediation into a formal process. The goal is to resolve the working relationship constructively while protecting team cohesion and fairness.