Company

Launched in 2012 with the vision of transforming lives at the bottom of the pyramid, FIA Global is a market leader in the financial inclusion and fintech space, serving over 50 million customers. It partners with 50+ financial institutions to deliver digital payment and lending services at a massive scale of INR 90 Crore+ transactional value daily.

Challenges

FIA’s frontline workforce operates in rural areas across India making banking services accessible to underserved communities,

• Tracking 250+ field employees spread across 712 districts daily was a tremendous challenge.
• Spreadsheet-based performance tracking and ad-hoc email-based manager approvals resulted in communication inefficiencies and low engagement.
• Outsourced payroll management did not deliver real-time support leading to delays in query resolutions.

Solutions

With HROne, FIA global has real-time visibility of its workforce productivity and automated workflows to maximize it,

• The Inbox For HR^TM ensures no task gets delayed with the subtle reminders it gives daily. It’s like a daily to-do list.
• Automated performance management has enabled better visibility for managers and prompt feedback for employees.
• FIA has now insourced and automated the payroll process end-to-end in-house delivering timely payouts and real-time query support.