Customer Story – FIA

“With HROne, our employees now see the HR function as more friendly, personalized, and professional. An impeccable product-to-process fit and exceptional customer support make HROne a valued partner in our transformation journey.”

Rajeev Fia
Mr. Rajeev Kumar Jha
Vice President- HR

Location

Icon Address All States & UTs across India

Industry

Icon Industry Financial Inclusion, Fintech, Microfinance

No. of employees

Icon Employees 300+

75%

Reduction in Payroll Processing Costs

31%

Jump in Employee Engagement Scores

100%

On-time Completion of Performance Management Cycles

Company

Launched in 2012 with the vision of transforming lives at the bottom of the pyramid, FIA Global is a market leader in the financial inclusion and fintech space, serving over 50 million customers. It partners with 50+ financial institutions to deliver digital payment and lending services at a massive scale of INR 90 Crore+ transactional value daily.

Challenges

FIA’s frontline workforce operates in rural areas across India making banking services accessible to underserved communities,

  • Tracking 250+ field employees spread across 712 districts daily was a tremendous challenge.
  • Spreadsheet-based performance tracking and ad-hoc email-based manager approvals resulted in communication inefficiencies and low engagement.
  • Outsourced payroll management did not deliver real-time support leading to delays in query resolutions.

Solutions

With HROne, FIA global has real-time visibility of its workforce productivity and automated workflows to maximize it,

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